Shipping Information
Fast, reliable delivery for your health and wellness needs
We are committed to getting your vitamins and supplements to you quickly and safely. Below you'll find detailed information about our shipping policies, rates, and delivery options.
1. Shipping Areas
Currently, we ship to all 50 United States and select international locations. Shipping rates and delivery times may vary based on your location.
- Domestic Shipping: Available to all 50 US states
- International Shipping: Available to Canada, United Kingdom, and European Union countries
- APO/FPO: We ship to military addresses worldwide
2. Shipping Methods and Rates
Domestic Shipping (US)
- Standard Shipping (5-7 business days): $5.99 for orders under $75
- Expedited Shipping (3-5 business days): $9.99
- Priority Shipping (2-3 business days): $14.99
- Express Shipping (1-2 business days): $24.99
Free Standard Shipping on orders $75 and above!
International Shipping
- Canada: $12.99 (7-14 business days)
- United Kingdom: $19.99 (10-21 business days)
- European Union: $24.99 (14-28 business days)
Note: International customers are responsible for any customs duties, taxes, or fees imposed by their country.
3. Processing Time
Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing may take up to 3 business days.
- Standard Processing: 1-2 business days
- Peak Season Processing: 2-3 business days
- Custom Orders: 3-5 business days
Orders placed after 2:00 PM EST will be processed the next business day. Weekend and holiday orders will be processed on the next business day.
4. Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. You can track your package using:
- The tracking link provided in your shipping confirmation email
- Your account dashboard on our website
- Directly on the carrier's website (USPS, UPS, FedEx)
5. Special Handling
Temperature-Sensitive Products
Some vitamins and supplements require special handling to maintain their potency:
- Probiotics and enzymes are shipped with cold packs when necessary
- Temperature-sensitive items may require expedited shipping during extreme weather
- We may delay shipments during extreme heat to protect product integrity
Bulk Orders
Orders over 50 pounds may require freight shipping. We'll contact you with freight options and rates for large orders.
6. Shipping Restrictions
Certain products cannot be shipped to specific locations due to regulatory restrictions:
- Some herbal supplements may be restricted in certain states
- International shipping may be limited for certain ingredients
- We cannot ship to PO Boxes for expedited or express delivery
7. Delivery Issues
Lost or Stolen Packages
If your package is marked as delivered but you haven't received it:
- Check with neighbors and building management
- Verify the delivery address in your account
- Contact us within 7 days of the delivery date
We work with carriers to investigate lost packages and will provide replacements or refunds as appropriate.
Damaged Packages
If your order arrives damaged:
- Take photos of the damaged package and contents
- Contact us within 48 hours of delivery
- We'll arrange for a replacement or refund
8. Holiday and Weather Delays
Shipping may be delayed during:
- Federal holidays when carriers don't operate
- Severe weather conditions
- Peak shipping seasons (Black Friday, Christmas, etc.)
We'll notify customers of any expected delays via email and our website.
9. Address Changes
Address changes can only be made before your order ships. Once shipped, contact the carrier directly for delivery instructions. Address correction fees may apply for incorrect addresses.
10. Shipping Insurance
All orders are automatically insured for their full value at no additional cost. This covers loss or damage during transit.
11. Contact Information
For shipping questions or issues, please contact us:
Midwest Vitamin
20750 Roger Drive Suite C
Rogers, MN 55374
Email: midwestvitamins@gmail.com
Phone: (612) 407-7299
Customer Service Hours:
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed