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Midwest Vitamin

Returns & Exchanges

Your satisfaction is our priority

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a comprehensive return and exchange policy to ensure your complete satisfaction.

1. Return Policy Overview

We offer a 60-day return policy from the date of delivery for most products. Returns must be in original, unopened condition with all original packaging and labels intact.

  • Return Window: 60 days from delivery date
  • Condition: Products must be unopened and unused
  • Packaging: Original packaging required
  • Refund Method: Original payment method

2. Eligible Returns

Items That Can Be Returned:

  • Unopened vitamins and supplements
  • Unopened protein powders and bars
  • Unopened health and wellness products
  • Books and educational materials
  • Defective or damaged products (regardless of opening)
  • Items received in error

Items That Cannot Be Returned:

  • Opened bottles of vitamins or supplements (for safety reasons)
  • Opened probiotics or refrigerated items
  • Personal care items that have been opened
  • Custom or personalized products
  • Items damaged by misuse or normal wear
  • Products returned after 60 days

3. Defective or Damaged Products

If you receive a defective or damaged product, we'll gladly accept returns even if the product has been opened:

  • Contact us within 7 days of receiving the damaged item
  • Provide photos of the damage when possible
  • We'll provide a prepaid return label
  • Full refund or replacement will be provided

4. How to Return an Item

Step 1: Request Return Authorization

Contact our customer service team to initiate a return:

  • Email: midwestvitamins@gmail.com
  • Phone: (612) 407-7299
  • Include your order number and reason for return

Step 2: Receive Return Instructions

We'll provide you with:

  • Return authorization number (RMA)
  • Return shipping label (for eligible returns)
  • Packing instructions

Step 3: Package and Ship

  • Pack items securely in original packaging
  • Include the RMA number on the package
  • Attach the provided return label
  • Drop off at designated carrier location

5. Return Shipping

Who Pays for Return Shipping:

  • Defective/Damaged Items: We provide prepaid return label
  • Wrong Item Sent: We provide prepaid return label
  • Change of Mind: Customer pays return shipping
  • Size/Fit Issues: Customer pays return shipping

Return shipping typically costs $5.99-$12.99 depending on package size and will be deducted from your refund.

6. Refund Processing

Once we receive your returned item:

  • Inspection: 1-2 business days to verify condition
  • Refund Processing: 3-5 business days
  • Credit Card Refunds: 5-10 business days to appear on statement
  • PayPal Refunds: 3-5 business days

You'll receive an email confirmation once your refund has been processed.

7. Exchanges

We don't offer direct exchanges. To exchange an item:

  1. Return the original item following our return process
  2. Place a new order for the desired item
  3. We'll process your refund once the return is received

This ensures you receive the new item quickly while your return is being processed.

8. International Returns

International customers can return items, but:

  • Customer is responsible for return shipping costs
  • Items must clear customs (no prohibited substances)
  • Original shipping costs are non-refundable
  • Processing may take additional time due to customs

9. Subscription Orders

For subscription orders:

  • Individual shipments can be returned following our standard policy
  • Cancel subscriptions anytime before the next shipment
  • Refunds for subscription orders follow the same timeline
  • Contact us to modify or cancel subscription orders

10. Store Credit

In some cases, we may offer store credit instead of a refund:

  • Store credit never expires
  • Can be used for any future purchase
  • May be offered for returns after 60 days (case by case)
  • Cannot be transferred or redeemed for cash

11. Quality Guarantee

We stand behind the quality of our products. If you're not satisfied with the effectiveness of a product after proper use according to label directions, contact us within 30 days of purchase. We may offer:

  • Product replacement
  • Store credit
  • Partial refund (case by case basis)

12. Fraudulent Returns

We reserve the right to refuse returns that appear fraudulent or abusive. This includes:

  • Excessive returns from the same customer
  • Returns of products clearly not purchased from us
  • Damaged items not reported within the specified timeframe

13. Contact Information

For returns, exchanges, or questions about our policy:

Midwest Vitamin
Returns Department
20750 Roger Drive Suite C
Rogers, MN 55374
Email: midwestvitamins@gmail.com
Phone: (612) 407-7299

Customer Service Hours:
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed